Once we have shipped your order, it will be updated in our system and you will automatically receive a tracking number by email. The shipment and tracking number will also be displayed in your account. You can track your order through your citrus.com account, or by going to UPS.com or Fedex.com and entering your tracking number. If you do not receive your order after one week of receiving your tracking number, please contact us immediately. We are only able to honor any warranty replacements or refunds, if you contact us immediately upon not receiving your order after one week past the date you received your tracking number. If you have any questions, please contact us via email at CustomerCare@Citrus.com or by creating a ticket in your customer account.
Winter And Holiday Shipping: We always make every effort possible to deliver your orders on time. However, there are some circumstances that are beyond our control. Such events include times when we are provided with incorrect shipping addresses or details, or issues with shipping services that are out of our control including foul weather, shipping vehicle accidents or mechanical failure, or other transportation issues. If the shipping area temperature lows are below 30 Degrees, we delay the shipment of your order until the temperatures rise, in order to ensure a sound product upon arrival.